Contact us
Product questions
Our Customer Service team are on hand to offer their expertise and help.
If you are calling from:
SA: 081 501 0737
Outside of SA: +27 801 501 0737
Please note our opening hours to reach our team via phone are
Monday-Thursday (9am-5:00pm) & Friday (9am-4:00pm)
You can send your enquiry to the team via email on helllo@shibumitancare.co.za
Our team will aim to get back to you within 1 working day.
We are proud to say that all of our packaging and all our products are manufactured in the South Africa.
Shibumi is completely free of any animal products and we do not test on animals and we never will.
Shibumi is completely safe to use whilst pregnant. However as your hormone levels can cause increased skin sensitivity we would recommend that you carry at a patch test before applying any of the tan products to any areas of your body.
Contact with an expert
Delivery questions
To find out where your order is, you can check its tracking status on our website using your order number this will usually show you the current location of your package and its estimated delivery date.
Yes, once your order has been dispatched you will receive an email with your tracking number. This may go into your junk emails, so please make sure you check there.
Most deliveries are only delivered from Monday to Friday and our courier company partners do not deliver on public holidays.
If your order is eligible for next business day delivery, it will be displayed as a delivery option during checkout. A ‘Next Day’ option seen on the product details page does not guarantee next day delivery.
We offer next business day delivery during checkout if all products in the order meet the following criteria:
- All products in the order must be in-stock
- Your delivery address must not be in a outlaying area